Customer Success Stories

Discover how TransTech customers across industries increase agility, optimize costs, and accelerate innovation

How a London Sales-Tech Consultancy cut pitch preparation time from 1h to 3m

Executive Summary: A 35-person London sales-tech consultancy was drowning in manual PowerPoint creation for 5 client pitches every day. Transtech mapped their process, built an AI pitch generator, and cut prep time from 1 hour to 3 minutes per deck — freeing reps to close more deals.

Challenge: 5 pitches per day with 1 hour prep each; inconsistent quality across the team; sales reps spending only 40% of their time actually selling.

Our Approach:

  1. Discover: Shadowed 8 sales reps for 2 weeks and analysed pitches to identify recurring slide structures and content sources.

  2. Prototype: Built a secure AI tool integrated with their CRM that generates complete branded PowerPoint decks with speaker notes from a short 5-question brief and existing customer info.

  3. Adopt: Ran hands-on training workshops and implemented a quick human-review workflow before any deck goes to clients.

  4. Optimize: Created an automatic feedback loop where winning decks continuously improve the model.

Results: Pitch prep time reduced 97% (1 hour to 3 minutes), conversion rate increased from 31% to 44%, €380k additional revenue in first 4 months, reps gained over 3 hours per day for selling.

<span>How a London Sales-Tech Consultancy cut pitch preparation time from 1h to 3m</span>

How a Madrid Food Supplements Brand eliminated €310k in compliance fine risk and cut new product launch time by 68% with proactive AI compliance scanning

Executive Summary: A Madrid-based food supplements company was manually checking every product listing for regulatory compliance. Transtech built a proactive AI scanner that automatically flags non-compliant information before products go live — eliminating fines and speeding up launches.

Challenge: 3 full-time staff reviewing 400+ new SKUs weekly; frequent fines and marketplace warnings; 3–4 week delays launching new formulations.

Our Approach:

  1. Discover: Audited 12 months of compliance incidents and mapped all relevant EU food regulations, Nutrition & Health Claims Regulation, labelling rules, and platform policies.

  2. Prototype: Developed an AI agent that scans titles, descriptions, ingredients, health claims, and labels against 47 current rules and suggests corrected text.

  3. Adopt: Integrated directly into Shopify and PIM systems with one-click flagging and approval workflows.

  4. Optimize: Set up monthly model retraining on new regulations and real violation cases.

Results: 100% of 18,000+ product catalogue scanned daily, zero compliance violations or fines in 9 months (avoided €310k exposure), new product time-to-market reduced by 68%.

<span>How a Madrid Food Supplements Brand eliminated €310k in compliance fine risk and cut new product launch time by 68% with proactive AI compliance scanning</span>

How a Paris Account Management firm reduced customer response time by 81% and boosted satisfaction scores by 710 bps with an AI unified knowledge base

Summary: A Paris-based account management firm had knowledge scattered across Notion, Drive, Slack, and multiple CRMs. TransTech created a unified AI knowledge base that instantly surfaces information and helps draft accurate replies to customer queries.

Challenge: Account managers spent 3–4 hours per week searching for information; slow and inconsistent responses hurting client satisfaction and retention.

Our Approach:

  1. Discover: Mapped all knowledge sources and interviewed 25 account managers to identify the top 50 recurring customer questions.

  2. Prototype: Built a secure RAG-based AI system connected to their tools that provides natural-language answers and auto-drafts professional email replies.

  3. Adopt: Rolled out with role-based access, training sessions, and confidence scoring on every answer.

  4. Optimize: Weekly fine-tuning based on real answered tickets and usage analytics.

Results: Average response time dropped from 47 minutes to 9 minutes (81% reduction), 92% of queries answered without escalation, customer satisfaction score increased by 710 bps, 1,800+ hours freed per year.

<span>How a Paris Account Management firm reduced customer response time by 81% and boosted satisfaction scores by 710 bps with an AI unified knowledge base</span>

How a German Insurance group improved associates' confidence by 1,300 bps by turning trainings into realistic AI roleplays

Executive Summary: A German insurance group was delivering static, low-engagement compliance and sales trainings to 450 employees. Transtech turned every training module into realistic AI roleplay simulations using real customer use cases — dramatically improving retention and field performance.

Challenge: Traditional slide-based training had poor knowledge retention; employees struggled to apply concepts in real customer situations; high training costs with low measurable impact.

Our Approach:

  1. Discover: Analysed existing training content and collected 120 real customer interaction scenarios from the field.

  2. Prototype: Built an interactive AI roleplay platform where employees converse with AI “customers” based on actual past cases.

  3. Adopt: Integrated into the company LMS with progress tracking and manager dashboards.

  4. Optimize: Monthly addition of new real-world scenarios and performance-based model improvements.

Results: Training completion rate rose to 98%, associates' confidence improved by 1,300 bps, training delivery cost reduced by 55%.

<span>How a German Insurance group improved associates' confidence by 1,300 bps by turning trainings into realistic AI roleplays</span>

How a UK Food distributor unlocked £1.2M in hidden margin opportunities and reduced unprofitable shipments by 91% with AI profitability checking

Executive Summary: A UK food distributor was losing margin on packaging and courier choices without realising it. Transtech created an AI profitability engine that analyses every order against all courier rate cards in real time and recommends the most profitable option.

Challenge: Manual rate-card checks were impossible at scale; 22% of shipments were unprofitable; hidden margin leakage across 8,000+ monthly orders.

Our Approach:

  1. Discover: Audited 3 months of shipment data and loaded every courier rate card and packaging specification.

  2. Prototype: Built an AI tool that scores every order for profitability and suggests optimal packaging + courier combinations.

  3. Adopt: Integrated into their ERP with instant recommendations shown to the warehouse team.

  4. Optimize: Real-time learning from actual carrier invoices and quarterly rate-card updates.

Results: Identified and captured £1.2M in hidden annual margin opportunities, unprofitable shipments reduced by 91%, average margin per shipment improved by 19%.

<span>How a UK Food distributor unlocked £1.2M in hidden margin opportunities and reduced unprofitable shipments by 91% with AI profitability checking</span>

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